Shipping & Returns
Delivery Policy
Delivery is only 25 QR to all areas in Qatar.
We’re proud to provide Bobo's Customers with top-notch delivery service.
Please consider the following;-
- In case of delivery does not take place within the indicated timeframe, you must contact our consumer service and we will do our best to accommodate you.
- In case of delivery to your given address, we are entitled to hand over the package to any person available at the destination address who will receive the package and who declares, by accepting the package, to be authorized by you to accept the delivery.
- We will not be liable if such a person has not been authorized by you to accept the delivery.
- If no person is present or willing to receive the delivery, we will postpone the delivery for 1 business day maximum, if there is no one to accept the delivery, your order will be canceled.
- The goods are at your risk once they are in your possession or in the possession of someone nominated by you.
Return & Exchange Policy
- After the shipment of the product and/or after the delivery of the product, you are entitled to cancel the purchase without a particular reason during thirty (30) days, upon notification to us by e-mail or by Instagram messages.
- You will return the product to us within 5 days after your notification that you want to withdraw, in its original package, and you will have to pay the return cost. (25 QR)
- We do not accept the return of goods that are damaged or incomplete, with missing or damaged pieces, consumables, accessories, or documentation.
- If the conditions for withdrawal and return of the goods are fulfilled, we will refund the purchase price in accordance with our refund policy as stated further below.
- The right to withdraw can only be applied to the entire order, including any free gifts that were part of the order, and cannot be applied to limited products of the order, unless we agree explicitly.
- This is especially true for products that could be purchased with certain advantages when they were purchased together. The right to withdraw is not applicable to:
1- goods that are made according to your specifications or that are personalized according to your wishes;
- books, magazines, music, tapes, CDs or DVDs or any other carrier with digital content, if the sealed package of such goods has been opened;
- In the case of a contract for the recurrent delivery of goods, it can be stated that the right to withdraw applies only after the first delivery. On the other hand, if multiple goods are ordered that are delivered separately, or in separate lots or parts, the terms and conditions can specify that the right to withdraw can be exercised until (30) days have passed since the last delivery.
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These “Terms and Conditions” apply when you agree to them directly or indirectly in their electronic form, through your use of our website, or through purchasing from our electronic store on Instagram.
Bobo Kpop Store has the right to reject returns and refunds when they are not in accordance with our terms and conditions. All terms and conditions were made in accordance with the Law of Qatar.
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